Who We Are
We are RenoPlumb, a plumbing, heating, and drainage company based in London. Our registered address is 2nd Floor, 255-259 Commercial Rd, London, England, E1 2BT.
Information We Collect
We collect information when you:
- Contact us by phone, email, or through our website
- Request a quote or book a service
- Use our website (via cookies and analytics)
This may include:
Contact details
Name, phone, email
Address
Property address for visits
Service info
Details about your issue
Technical data
IP, browser, pages visited
How We Use Your Information
- Provide plumbing, heating, and drainage services
- Respond to enquiries and provide quotes
- Schedule and complete service appointments
- Send invoices and process payments
- Improve our website and services
- Comply with legal obligations (e.g., Gas Safe records)
Legal Basis for Processing
We process your data based on:
Contract: To provide services you've requested
Legitimate interests: To run our business and improve services
Legal obligation: To comply with regulations (e.g., Gas Safe)
Consent: For marketing communications (where applicable)
Data Sharing
We do not sell your personal data.
We may share data with:
- Our engineers and staff (to provide services)
- Payment processors (to handle transactions)
- Analytics providers (to understand website usage)
- Regulatory bodies (e.g., Gas Safe Register, when required)
Data Retention
We keep your data for:
Service records·Warranty and legal purposes
6 yearsGas safety records·Legal requirement
As requiredMarketing data·Your preference
Until unsubscribeWebsite analytics·Performance analysis
26 monthsYour Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion
Object to processing
Data portability
Withdraw consent
To exercise these rights, contact us at admin@renoplumb.co.uk
Complaints
If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO).
Visit ico.org.ukChanges to This Policy
We may update this policy from time to time. Check this page for the latest version. The “Last updated” date at the top indicates when changes were made.